At Heroptimal, we aim to make your experience seamless from checkout to delivery.
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Please ensure your shipping address is correct at checkout. Once an order has been processed, we are unable to make changes.
Estimated delivery times:
• United States: 5–7 business days
• International: 7–14 business days (varies by destination)
Delivery times are estimates and may vary due to:
• Carrier delays
• Weather conditions
• Customs processing
• High order volume
Once your package has been handed to the carrier, delivery is outside of our control.
Shipping rates are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping on qualifying orders as part of a promotion.
Once your order ships, you’ll receive an email with your tracking number.
If you don’t see it, please check your spam or promotions folder before contacting us at:
help@heroptimal.com
If your tracking shows “Delivered” but you have not received your package:
• Check with neighbors or your building/mailroom
• Contact the shipping carrier directly
• Reach out to us at help@heroptimal.com
While we are not responsible for carrier-related issues after delivery confirmation, we will always do our best to assist you.
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Delivery timelines may be extended due to customs processing.
If an order is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for any reshipping fees.
If you have any questions about your shipment, contact us at:
help@heroptimal.com
We’re here to help.