At HerOptimal, we stand behind every order—and we want you to have enough time to experience the HER Collagen Night Wrapping Mask properly.
Use it consistently for up to 90 days. If you’re not satisfied with how your skin looks or feels, contact us and we’ll make it right.
To qualify:
Your request must be submitted within 90 days of delivery.
Your order must have been purchased directly from HerOptimal.com.
Your order number or other proof of purchase is required.
Your product may be opened and used. You do not need to keep the original packaging, and we generally do not require the product to be returned.
We may request additional order details or photos when necessary to review your request.
To get started, email help@heroptimal.com with your order number and the email address used at checkout. Our support team will guide you through the process.
Please inspect your order when it arrives.
If your product is damaged, defective or incorrect, contact us within 7 days of delivery at help@heroptimal.com. Include your order number and photos of the issue so we can resolve it promptly.
The following items are not eligible for return:
Gift cards
Final-sale or clearance items
This does not affect your rights if an item arrives damaged, defective or incorrect.
We do not offer traditional exchanges.
If you would like a different product, please place a new order. If your original purchase qualifies under our 90-day guarantee, it will be handled separately.
Customers in the European Union may have the right to cancel an eligible online purchase within 14 days of delivery without providing a reason.
Products returned under this statutory right must be unused, sealed and in their original packaging where health or hygiene restrictions apply. Proof of purchase is required.
Return shipping is the customer’s responsibility unless the product arrived damaged, defective or incorrect.
This statutory right is separate from our 90-day guarantee, under which opened and used products may qualify.
Once approved, your refund will be issued to your original payment method within 5–10 business days.
Your bank or card provider may require additional time to post the funds. If more than 15 business days have passed since approval, contact help@heroptimal.com.