Try Risk-FREE | 90-Day Guarantee

Refund policy

HerOptimal Guarantee

At HerOptimal, we stand behind your results.

We offer a 90-Day Risk-Free Guarantee, giving you time to use your Cyperus Rotundus Oil consistently and experience how your skin and hair respond.

If you don't notice visible improvement in hair regrowth, texture, or overall results—we'll make it right.

Our 90-Day Guarantee

To request a refund:

  • Your request must be submitted within 90 days of delivery
  • The product must have been purchased directly from HerOptimal.com
  • Proof of purchase is required

You may request a refund even if the product has been opened and used. We want you to try it properly and decide based on real results.

We do not require the product to be returned for refund approval. However, we reserve the right to request additional details if needed.

To start a refund request, contact us at:
help@heroptimal.com

Please include your order number and the email used at checkout. Our support team will guide you through the process.

Damages & Order Issues

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at help@heroptimal.com so we can resolve it quickly.

Photos may be required to process replacements.

Non-Returnable Items

We do not accept returns for:

  • Gift cards
  • Final sale or clearance items

If you have questions about a product before purchasing, feel free to reach out.

Exchanges

We do not process traditional exchanges.

If you'd like a different product, the fastest option is to place a new order. If your original order qualifies under our 90-Day Guarantee, we will process it accordingly.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

To qualify:

  • Items must be unused and unopened
  • Original packaging must be intact
  • Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refund Processing

Once your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at help@heroptimal.com.