Shipping Policy

Shipping Policy

At HerOptimal, we strive to ensure a smooth and reliable shipping process. Please review the information below to understand how we handle orders and deliveries.

1. Processing Time

All orders are processed within 2-3 business days after payment is confirmed. Please note that orders are not processed on weekends or public holidays. If there is a high volume of orders, processing may be delayed slightly. You will be notified of any significant delays via email.

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location. Estimated delivery times are as follows:

United States

• Standard Shipping: 5-7 business days
• Expedited Shipping: Available upon request at an additional cost

International Shipping

• Standard International Shipping: 7-10 business days, depending on location
• Expedited International Shipping: Available upon request at an additional cost

Please note that delivery times are estimates and may vary based on customs processing and carrier delays.

3. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Tracking information may take 24-48 hours to update.

4. Customs, Duties, and Taxes

For international orders, any customs, duties, or import taxes are the responsibility of the customer. These fees are determined by your local customs authority and are not controlled by HerOptimal. We recommend checking with your country’s customs office for more information.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframes, we cannot control delays caused by shipping carriers or customs. If your shipment is significantly delayed, feel free to contact us at help@heroptimal.com, and we will help investigate the issue.

6. Lost or Stolen Packages

Once the package is marked as delivered by the carrier, HerOptimal is no longer responsible for lost or stolen packages. If your package is marked as delivered and you did not receive it, please contact your local carrier. We can assist in investigating the matter, but the resolution will depend on the carrier’s policies.

7. Shipping Restrictions

We currently ship globally. If your country or region is not available at checkout, please contact us at help@heroptimal.com to discuss possible accommodations.

8. Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately at help@heroptimal.com.

• If the package has not yet shipped, we may be able to correct it.
• If the package has already shipped, we cannot change the address, and any reshipment costs will be the responsibility of the customer.

9. Failed Delivery Attempts

If the delivery fails due to an incorrect address or other issues, and the package is returned to us, the customer will be responsible for any additional shipping costs to resend the package.

10. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

📧 Email: help@heroptimal.com